Policy summary
AE-ELV is prepared as a product-selling platform for ELV, ICT, security and automation materials. The policies below are written for an online product store and can be adjusted before launch to match your final supplier, payment gateway and delivery agreements.
Delivery policy
Delivery inside the UAE depends on product availability, order quantity, item size, delivery location and supplier lead time. Standard stocked items may be delivered faster, while special-order items, bulk quantities, imported models, racks, UPS units and project-specific materials may require additional time.
- Delivery time must be confirmed before order finalization.
- Large or heavy items may require separate delivery charges.
- Remote areas, urgent delivery or special handling may affect cost and schedule.
- The customer should inspect delivered materials and report visible damage immediately.
Payment policy
Payment options can include bank transfer, online payment gateway, card payment, cash deposit or other approved methods depending on the final website setup. Orders are normally processed after payment confirmation unless credit terms are approved in writing.
- All prices should be confirmed in AED before payment.
- VAT, delivery, installation or special handling charges should be clearly shown where applicable.
- For project quantities, proforma invoice approval may be required before procurement.
- Payment gateway activation must be completed in Hostinger/WordPress before live checkout.
Returns and cancellation policy
Returns should be accepted only for eligible products subject to supplier approval, unused condition, complete packaging, invoice availability and return time limits. Special-order items, opened consumables, cut cables, configured devices, software licenses, batteries and customized items may not be returnable.
- Customer must report wrong, damaged or defective items as soon as possible.
- Returned items should be unused, complete and in original packaging.
- Refund or replacement depends on inspection and supplier/manufacturer approval.
- Cancelled orders may be subject to charges if procurement or dispatch has already started.
Warranty policy
Warranty depends on the brand, model, distributor and manufacturer terms. Warranty normally covers manufacturing defects only and does not cover misuse, wrong installation, power surge, water damage, physical damage, unauthorized repair or incorrect configuration.
- Warranty period must be confirmed per product and brand.
- Serial number, invoice and original packaging may be required for warranty claims.
- Site visit, removal, reinstallation or replacement labor is not included unless stated in writing.
- Software, license, cloud, subscription and battery warranty terms may differ from hardware warranty.
Need confirmation before purchase?
For sensitive items such as CCTV storage, access-control controllers, fiber/SCS materials, UPS sizing, SMATV distribution, parking barriers or authority-related requirements, send the BOQ before order confirmation.